Q: Do I have to include a return satchel with my hire?
When we went about our business of conducting extensive market research several years ago, we found that setting a shipping fee at anything beyond $14.95 as an extra on the hire fee makes borrowers say C I A O to hiring from you. But we don’t want you to be out of pocket for the extra expensive of a return satchel beyond the shipping amount you receive.
The solution? Make sure that your hire fees include the cost of return postage, even express if that’s how you roll.
An addressed return postal satchel increases the odds that your hire will be returned on time by 80%. This means less time waiting around, faster turn-arounds and more hires for you ($$$).
If for any reason you are not able to include a return satchel with your hire, this must be communicated to your borrower prior to sending, to avoid unexpected disappointment or expenses on their end.
Because at the end of the day, maintaining a good reputation as a hirer amongst your borrowers ensures they’ll keep coming back and borrowing from you.
So there you go! Satchels101 is complete (spoiler: you’ve all passed).